Refund policy

Right of Withdrawal

Right of withdrawal applies for 14 days according to applicable consumer protection legislation. This means the customer has the right to cancel their purchase by notifying us within 14 days of receiving the ordered item (the withdrawal period). If you wish to cancel your purchase, you may return the product and get a refund.

The right of withdrawal does not apply to hygiene products. For returned products, they must be unused, and the seal must be intact. If the plastic seal is broken, we cannot accept the return. Therefore, we recommend purchasing a test sample to try the perfume before deciding on a larger bottle.

Please note that we do not accept returns of perfume samples. If the product has been opened, we cannot accept it and will not refund the payment.

If the product is returned after the 14-day withdrawal period and is unused (i.e., with an intact seal), we may apply a fee of 300 SEK for processing the item.

Note that we do not accept items with broken seals. A fee may be deducted from your refund if the product is returned in deteriorated condition, i.e., defective packaging or obvious damage to the product. Price reductions will be made between 30-100% of the product's value.

We do not cover return shipping costs to us and do not reimburse lost packages; it is the customer's responsibility to ensure the shipment reaches us. Please contact us via email at urscntperfumes@gmail.com before sending the package back for further instructions.

The item(s) must be returned within 14 days from contacting us.

Failure to pick up a package  from the agent is not considered a cancelled purchase!

To exercise the right of withdrawal and receive a refund (minus return shipping costs), the product must be returned in the same condition as it was received and must not have been used. Items that are shrink-wrapped/sealed, such as perfumes, testers, and perfume sets, cannot be opened. The product must therefore be returned in the same condition as it was received for the return and exchange rights to apply. The return right does not apply to shrink-wrapped or sealed items where the seal/plastic has been broken. All labels must remain on the goods and be in their original packaging. For the return to be approved, the returned item must be in substantially unchanged condition in its original packaging with all parts included. The item should be packaged well in protective packaging.

Transport Damage on Return/Exchange

URSCNT assumes no responsibility for transport damage due to poor packaging on return. Transport damage caused by inadequate packaging will be charged to you as the customer. Do not attach return labels/address stickers directly to the product packaging; the product must be packaged in another box or envelope. Goods returned with the return label directly on the product packaging will not be accepted, and you will be charged for any costs.

Cancellation of Orders Placed by Mistake

If you have placed an order by mistake and wish to cancel it, please note that refund charges may apply. These charges cover administrative costs, banking fees, and expenses already incurred in processing your order. Communication regarding cancellations is handled during our regular working hours: Monday to Friday, 9:00 AM to 4:00 PM ( Swedish time).

Orders are processed immediately upon receipt. Once an order has been processed, it is dispatched to the address provided at the time of purchase. We always strive to accommodate requests for address changes or cancellations, but due to the rapid processing of orders, we cannot guarantee that such changes can be made in time.

If you choose to cancel after the order has been shipped, we will issue a refund once the returned item has been received at our warehouse. This means the item must be returned to us via the designated service point. In such cases, a fee of 250 SEK will be deducted to cover administrative, packaging, and postage costs. The remaining amount will then be refunded to you.

Return Shipping

If you exercise the right of withdrawal, you will be responsible for the return shipping costs back to us. If you regret your purchase and wish to return the entire order, you must contact customer service within 14 days of receiving your order and notify us that you wish to cancel your purchase (urscntperfumes@gmail.com). You will also receive the shipping cost paid at the time of purchase refunded (excluding return shipping).

Return Address and Information to Include in the Package When Returning

Step-by-step for Withdrawal/Return/Exchange:

• Contact customer service via email: urscntperfumes@gmail.com and tell us the reason for the return.
• Place the item and any parts you wish to return in its original packaging in a protective box.
• Include your details (name, address, order number) in the package and write the reason for the return for quicker processing.
• Seal the package securely and send it tracked, so you can trace it to ensure it has been delivered.
• Save the receipt as proof of return.
• Return the item to our warehouse : Karlholm logistics AB, Lancashirevägen 32, 819 40 Karlholmsbruk, Sweden
• Important: It is important to save the submission receipt, as you are responsible for the return shipment!

Return Responsibility

 You will be responsible for any returned goods until they reach us. Make sure to obtain proof of postage for your return. If your returned shipment is lost or damaged during transport, you are responsible for claiming compensation from the delivery company. We recommend using a traceable or registered delivery service to ensure safe return shipping.

Refund

Refunds are typically made within 14 working days from the date we receive and approve your return, and will be made via the same method as the original payment unless otherwise agreed.

If you wish to return your entire order, you must contact customer service within 14 days of receiving your order and inform us that you wish to cancel your purchase, you will then receive the shipping cost paid at the time of purchase refunded and the cost of goods (excluding  the return shipping).

If you return part of your order, the shipping cost will not be refunded.

Exchange Rights

Please note that we cannot make exchanges. If you wish for a different product, please return the ordered product and place a new order for the desired product.

 

Collection of Orders / Identification

To collect a package from your agent/collection point, you need valid identification. Please note that valid identification must be shown when collecting the package from the agent. The recipient's name on the order must match the name on the collector's ID. Do not use nicknames in your order, and always address the package to the person who will physically collect it. Learn more about identification and which IDs are accepted on PostNord.

Uncollected Packages

We charge a fee for all packages that are not collected from the pickup point and are returned to us. We will charge the customer 250 SEK to cover shipping, packing, and administrative costs.

Perfume broken during delivery. How to file a claim:

If a product was damaged during delivery, please email us at urscntperfumes@gmail.com . To help us assess the situation, please include pictures and videos of the package and the damaged item in your message.

 

Faulty Goods

All URSCNT products go through a rigorous quality checking process as part of the service we offer to you. Therefore, it’s very unlikely you will receive faulty goods from us, but in the unlikely event that this happens we will be happy to refund or exchange the product as you see fit, once the fault has been verified. The cost of returning the product will be refunded. Simply contact us, via email, urscntperfumes@gmail.com  as soon as possible and include details about the fault. Please include your order number in the email. Once you have emailed us, send back the item to the address below :

Karlholm logistics AB, Lancashirevägen 32, 819 40 Karlholmsbruk, Sweden

 

If you have received a faulty item or the wrong perfume by mistake you have 28 days to get a refund or a replacement from the day you received the item. Please contact us on urscntperfumes@gmail.com with the order number and a photo of the item(s) received.

If an item has been sent back as (faulty/damaged/incorrect by us) we will check it thoroughly and refund back the postal money you have incurred by sending it back to us, including offering a full refund or a replacement at no extra cost to you the buyer.

Terms for Bundle Offers

The offers:

Buy 1, Get 1 Free, 3 x 100 ml, 3 x 50 ml, and 3 x 5 ml are exclusively available via our dedicated bundle page and cannot be applied when products are added from individual product pages.

If three 100 ml, 50 ml, or 5 ml fragrances are added manually outside the bundle page, regular prices apply, resulting in a higher total price. In such cases, no price difference will be refunded if you later wish to apply a bundle offer.

Refunds for bundle offers (Buy 1, Get 1 Free, 3x100 ml, 3x50 ml, and 3x5 ml) are only possible if all products in the bundle are returned in their original condition. Returning only part of a bundle purchase is not valid.

Please note that other discounts or promotions—such as 10% off your next order or discount codes like XMAS25 for 25% off—cannot be combined with our bundle offers, as these are already discounted.

Black Friday Offer
The Black Friday discount of 25% applies only to individual perfume bottles in sizes 5 ml, 50 ml, and 100 ml, as well as discovery sets. The offer does not include bundle deals. Customers purchasing perfumes outside of bundle offers may use the discount by entering the promotional code provided at checkout.

Legal Notice _ Disclaimer

Important Disclaimer

Our fragrances are not affiliated with or to be mistaken for the original designer brands. URSCNT has no connection with any manufacturers or designers of the referenced brand names. All trademarks, names, and copyrights remain the property of their respective owners.

Our fragrance interpretations are created through independent chemical analysis and reproduction. The descriptions on our website are provided to give customers an understanding of the scent profile, not to mislead or cause confusion regarding the origin or association with the original designer brands.

We do not claim that our products are produced by or are exact replicas of any designer brands. Therefore, our products do not infringe upon any copyright or trademark laws. Additionally, this website is neither affiliated with nor sponsored by any of the trademark owners mentioned.

Any brand name references are solely for comparison purposes, allowing customers to evaluate price, style, scent characteristics, ingredients, and quality between URSCNT products and those of designer brands.

Please note that our fragrances are of Extrait De Parfum quality, offering a rich and long-lasting scent experience.

References to products from other companies on our website are for comparison purposes only. These references should not be confused with URSCNT products. Names, trademarks, and copyrights belong to their respective owners, manufacturers, and designers.

URSCNT products compete with designer brands without using their scents or having connections with them. All trademarks belong to their respective owners.
We comply with EU Directive 2006/114/EC on misleading and comparative advertising.

URSCNT offers products that are unique and should not be mixed with products from other companies. We are not affiliated with any trademark owners referenced on our website. Any product names used are for identification purposes only.